Does ChatMox have a free plan like Tidio?

Yes. ChatMox has a free-forever plan with 75 AI messages a month, so you can test it on your real website.

Can ChatMox book appointments?

Yes. Visitors can choose a time slot inside the chat, and confirmations are emailed automatically.

Is ChatMox good for Shopify stores?

ChatMox works on any website, including Shopify, by adding a script tag. Tidio has deeper ready-made Shopify features, so stores that need order lookups inside chat may prefer it.

A Tidio alternative with the AI included

Tidio is a popular, low-cost live chat for small stores, with its Lyro AI Agent sold as a separate add-on. ChatMox includes its AI assistant in every plan. Here is where each one fits.

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The short answer

Choose Tidio if you mainly want cheap human live chat for a small store and only light AI use. Choose ChatMox if you want the AI to handle most questions, book appointments and capture leads, with thousands of AI messages included in the plan.

ChatMox vs Tidio at a glance

	ChatMox	Tidio
Free plan	75 AI messages/month	50 conversations/month
Entry paid plan	Starter $99/mo: 5,000 AI messages	Starter $24.17/mo: 100 conversations
AI agent	Included in every plan	Lyro AI add-on from $32.50/mo for 50 AI conversations
Appointment booking in chat	Built in	Through flows and integrations
Seats	1-5 team members by plan	10 seats on most plans
Ecommerce integrations	Webhooks and CRM integrations	Strong Shopify and ecommerce focus

Tidio details from their official page, checked October 2026. Prices change, so confirm before you buy.

Where Tidio is the better fit

Lower starting price for basic human live chat.
A strong ecommerce focus with ready-made store integrations.
More seats on lower plans for teams that answer chats by hand.

Where ChatMox is the better fit

AI is part of the plan: Starter includes 5,000 AI messages, instead of buying AI conversations separately.
The AI learns from your whole website and documents automatically.
In-chat appointment booking for service businesses, not only stores.
Predictable cost when most conversations are handled by AI.

What ChatMox costs

Free plan forever: 75 AI messages a month, 1 team member
Starter $99/mo (5,000 messages, 3 team members), Growth $149/mo (10,000 messages, 5 team members)
Flat monthly price. No per-seat fees and no per-resolution charges

See every plan and limit on the pricing page.

How to switch from Tidio

01Create a free ChatMox account and add your website URL.
02Upload your FAQs and policies so the AI can answer from them.
03Replace the Tidio widget code with the ChatMox script tag.

Questions & answers

For basic human live chat, Tidio starts cheaper: Starter is $24.17 a month for 100 conversations. Once you rely on AI, Tidio charges for its Lyro AI Agent separately (from $32.50 a month for 50 AI conversations), while ChatMox includes 5,000 AI messages in its $99 Starter plan.

Other comparisons

ChatMox vs Intercom ChatMox vs Zendesk ChatMox vs Drift ChatMox vs LiveChat ChatMox vs Chatbase

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